Network Support: Troubleshoot Slow Internet & Dropouts

Speed Test & Diagnostics

Run a Speed Test:

1. Go to speedtest.net or fast.com
2. Close other programs and devices
3. Run test multiple times
4. Compare to what you're paying for

Interpreting Results:

• Download: What you get (streaming, browsing)
• Upload: What you send (video calls, uploads)
• Ping: Response time (gaming, video calls)

When Results Are Bad:

• Test wired connection to isolate Wi-Fi issues
• Test at different times of day
• Test from different locations in home

Channel Interference Fixes

The Problem:

Neighbors' Wi-Fi networks can interfere with yours, especially in apartments and dense neighborhoods.

How to Fix:

1. Log into your router
2. Find wireless settings
3. Change channel (try 1, 6, or 11 for 2.4GHz)
4. For 5GHz, use auto or try different channels

Tools to Help:

• Wi-Fi Analyzer app (Android)
• NetSpot (Mac/Windows)
• Your router's built-in analyzer

Router Placement

Best Practices:

• Central location in home
• Elevated (not on floor)
• Away from walls and metal objects
• Away from microwaves and cordless phones
• Not in closets or cabinets

Common Mistakes:

• Router in corner of house
• Hidden behind TV or furniture
• In basement or attic
• Near fish tanks (water blocks signal)

GeeksAnywhere On-Site Help

What We Do:

• Comprehensive network assessment
• Speed testing throughout home
• Router optimization
• Channel selection
• Placement recommendations
• Mesh system installation if needed

Results:

• Faster speeds
• Better coverage
• Fewer dropouts
• Happier household

Call 225-235-0846 for network support.