Remote Support Terms & Consent

1 Authorization for Remote Access

By launching or permitting a remote support session with Geeks Anywhere, you ("Client") expressly authorize Geeks Anywhere LLC and its technicians to remotely connect to, view, and control your computer or networked device for the purpose of diagnosing and resolving the technical issue you have requested assistance with.

You confirm that:

• You are the owner of the device, or you have explicit authorization from the owner to grant remote access
• You are at least 18 years of age, or a parent/guardian is present to authorize access on your behalf
• You are not granting access to a device owned by a third party without their knowledge or consent

If you are authorizing access on behalf of a business, you represent that you have the authority to do so on that organization's behalf.

2 Scope of Remote Work

During a remote session, our technicians may perform actions necessary to diagnose and resolve your issue, including but not limited to:

• Viewing files, folders, and system information relevant to your issue
• Modifying operating system settings, startup programs, or configuration files
• Installing, updating, or removing software, drivers, or security tools
• Running diagnostics, scans, and performance optimization tools
• Accessing browser settings or application configurations as needed

Our technicians will not access, copy, or use any personal files, documents, photos, or financial data beyond what is directly required to resolve your reported issue. You are encouraged to watch the session in real time.

3 Client Responsibilities

Before and during your remote session, you agree to:

• Close or minimize sensitive applications containing financial accounts, medical records, personal communications, or confidential business data before the session begins
• Remain reasonably available during the session to answer questions or approve actions when requested
• Back up your data prior to service — see Section 4 for backup responsibility details
• Disclose known issues relevant to your device, such as existing malware infections, recent hardware failures, or prior repair attempts
• Maintain a stable internet connection — session drops caused by your network are not within Geeks Anywhere's control

4 Data Backup Responsibility

Technical work on a computer — including software repairs, system changes, and malware removal — carries inherent risk. While Geeks Anywhere technicians exercise professional care, unforeseen circumstances such as pre-existing hardware failure, software conflicts, or filesystem corruption can occur during or after any repair process.

Geeks Anywhere is not responsible for the cost of data recovery, backup services, or replacement of lost data in connection with any remote support session.

5 Data Loss Disclaimer

Geeks Anywhere shall not be liable for any loss, corruption, inaccessibility, or destruction of data arising from remote support services, including but not limited to:

• Pre-existing filesystem errors, bad sectors, or drive degradation
• Operating system failures triggered by pre-existing instability
• Malware activity that persisted or escalated during remediation
• Power failures, hardware failures, or network interruptions during service
• Actions performed in good faith that result in unintended consequences

If data recovery becomes necessary, Geeks Anywhere offers professional data recovery services. The need for recovery does not waive any of the limitations stated in this document.

6 Sensitive & Confidential Information

You are responsible for securing sensitive information before a remote session begins. This includes:

• Online banking portals, investment accounts, or payment platforms — log out and close these before the session
• Medical or insurance records currently open on screen
• Confidential business documents, contracts, or HR files
• Password managers, saved credentials, or autofill data
• Email inboxes containing sensitive personal or legal correspondence

While our technicians are bound by professional standards of conduct, Geeks Anywhere cannot be responsible for information visible on your screen during an active session if you have not taken reasonable steps to close or secure it beforehand.

7 Cybersecurity & Malware Risk Acknowledgment

Geeks Anywhere technicians will perform malware scans, removal, and security hardening using industry-standard tools and methods. However:

• Some advanced or deeply embedded malware may require additional sessions, specialized tools, or operating system reinstallation to fully eliminate
• No cybersecurity service can guarantee 100% protection from all current and future threats
• Residual risk may remain after remediation, particularly if the root cause (such as a compromised password or phishing link) is not fully addressed
• Geeks Anywhere is not liable for security incidents that occur after service is completed

We may recommend follow-up actions such as password changes, two-factor authentication, or additional monitoring as part of your remediation plan.

8 No Guarantee of Full Resolution

Not every technical issue can be resolved in a single remote session, or remotely at all. Geeks Anywhere will make a good-faith effort to resolve your issue during the session, but makes no guarantee that:

• Your issue will be fully resolved during or after the session
• A remote fix will be a permanent solution in all cases
• Hardware-related problems can be diagnosed or repaired remotely

If your issue cannot be resolved remotely, Geeks Anywhere may recommend an on-site service visit, additional diagnostics, or hardware replacement. You will be informed promptly if remote resolution is not feasible.

9 Third-Party Software & Tools

Remote support sessions use third-party remote access software, including TeamViewer, to establish and maintain the connection. Diagnostic, security, and performance tools used during sessions may also be third-party products.

Geeks Anywhere is not responsible for:

• Failures, outages, or vulnerabilities in third-party remote access or diagnostic software
• Data handling practices of third-party tool providers — please review TeamViewer's Privacy Policy for details on how they handle session data
• Performance degradation or conflicts introduced by third-party tools on your specific system configuration

10 Session Recording & Audit Trail

Geeks Anywhere does not routinely record remote support sessions. However, you acknowledge that:

• TeamViewer and similar remote access tools may maintain connection logs, including session timestamps, duration, and device identifiers, for security and audit purposes
• Geeks Anywhere may retain internal service notes describing actions performed during your session as part of our standard service records
• You are permitted and encouraged to screen-record your own session for your personal records

Session records retained by Geeks Anywhere are handled in accordance with our Privacy Policy.

11 Session Termination Rights

Either party may terminate the remote support session at any time:

• You may end the session at any moment by closing the remote access application, disconnecting your internet, or pressing the disconnect button visible in the session window
• Geeks Anywhere reserves the right to terminate a session if unsafe, unlawful, or suspicious conditions are identified — including but not limited to requests to access systems or accounts the Client does not own, evidence of fraud, or behavior that threatens the security of either party

Termination of a session by either party does not automatically entitle the Client to a refund for time already worked.

12 Limitation of Liability

To the fullest extent permitted by applicable law, Geeks Anywhere LLC, its owner, technicians, and agents shall not be liable for:

• Loss of data, files, software, or system configurations
• Loss of revenue, income, business opportunities, or profits
• System downtime, business interruption, or productivity loss
• Security breaches, unauthorized access, or identity theft occurring before, during, or after service
• Indirect, incidental, consequential, punitive, or special damages of any kind

In no event shall Geeks Anywhere's total liability for any claim arising from remote support services exceed the amount paid by the Client for the specific service session giving rise to the claim.

13 No Warranty — Services Provided "As-Is"

Geeks Anywhere provides remote support services on an "as-is" and "as-available" basis. We make no warranties, express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that service will be uninterrupted, error-free, or meet every expectation
• Warranties that any specific outcome, repair, or resolution will be achieved

Our technicians apply professional skill and best practices, but IT repair inherently involves uncertainty. Results may vary depending on system condition, prior damage, and other factors outside our control.

14 Business Interruption & Downtime

Geeks Anywhere is not liable for business interruption, lost productivity, or financial losses resulting from:

• Downtime required to complete a remote support session
• System restarts, software installations, or configuration changes performed during service
• Delays caused by the complexity of your issue or the need for additional sessions
• Service outcomes that do not immediately restore full business operations

Business clients with critical uptime requirements should discuss service windows and contingency planning with Geeks Anywhere before scheduling support. Ask about our Business IT Support plans for proactive coverage.

15 Authority to Authorize Access

By initiating or permitting a remote support session, you confirm that:

• You are the authorized owner or administrator of the device being accessed
• If acting on behalf of a company or organization, you have the authority to grant third-party remote access to company systems under your organization's IT and security policies
• You are not in violation of any employment agreement, NDA, or organizational security policy by granting this access

Geeks Anywhere assumes good faith from all clients. Any misrepresentation of authority to grant access is solely the responsibility of the Client.

16 Relationship to Full Terms & Privacy Policy

This document supplements — and does not replace — Geeks Anywhere's full Terms of Service and Privacy Policy, which govern all use of our website and services. In the event of any conflict between this document and the full Terms of Service, the full Terms of Service shall govern.

We encourage all clients to review both documents before using any Geeks Anywhere service.

17 Relationship to TeamViewer On-Screen Consent

When you launch a remote support session through TeamViewer's QuickSupport application, you will be presented with an on-screen consent prompt from TeamViewer. That prompt is a separate consent mechanism required by TeamViewer's platform and is not a replacement for the terms described on this page.

Both consents apply to your session. The TeamViewer on-screen consent governs your agreement to use TeamViewer's platform; this page governs your agreement to Geeks Anywhere's service terms and policies.

18 Changes to These Terms

Geeks Anywhere may update these Remote Support Terms from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of remote support services after changes are posted constitutes acceptance of the updated terms. For significant changes, we will make reasonable efforts to provide notice on our website.